Refund policy

Refund Policy

Last Updated: September 6, 2026

Thank you for shopping with Everlasting Keepsakes. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition in which you received it;
  • Include all original packaging, tags, accessories, manuals, and components;
  • Not show signs of wear, use, alteration, damage, or misuse;
  • Be accompanied by proof of purchase or your order number.

To request a return, please contact us at:

Email: support@everlastingkeepsakes.shop
Phone: +1 724-498-5770

Please do not send products back without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and preferably within 7 days of delivery.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs or video showing the problem;
  • Photographs of the shipping packaging when applicable.

If we confirm that the item was damaged, defective, or incorrectly shipped, we may offer a replacement, refund, or other appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products;
  • Made-to-order products;
  • Gift cards;
  • Products marked as final sale;
  • Products that have been used, damaged, altered, or modified after delivery;
  • Products returned without original packaging or necessary components.

Personalized or customized products may still qualify for replacement or refund if they arrive damaged, defective, or materially different from the order placed.

Return Shipping

Unless the return is caused by our error or by a damaged, defective, or incorrect item, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning products. We are not responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for your bank, credit card issuer, or payment provider to post the refund.

Processing times may vary depending on your financial institution.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, production, fulfillment, or shipment.

For personalized or made-to-order products, cancellation may no longer be possible once production has started.

Exchanges

If you wish to exchange an eligible item, please contact us at support@everlastingkeepsakes.shop.

Availability of replacement products is not guaranteed.

Contact Information

Everlasting Keepsakes
LARRY H. HIPSH, III, P.A.
115 Miracle Strip Pkwy SE
Fort Walton Beach, Florida 32548
United States

Email: support@everlastingkeepsakes.shop
Phone: +1 724-498-5770