Shipping policy

Shipping Policy

Last Updated: September 6, 2026

Thank you for shopping at Everlasting Keepsakes.

Order Processing

Orders are generally processed after payment has been successfully authorized.

Standard products are normally prepared for shipment within approximately 1–5 business days, excluding weekends and public holidays.

Personalized, customized, or made-to-order products may require additional production time.

Any estimated processing time shown on a product page should be considered part of the applicable shipping information for that product.

Shipping Times

Estimated delivery times vary depending on:

  • Shipping destination;
  • Product availability;
  • Selected shipping method;
  • Carrier processing;
  • Customs procedures;
  • Weather or other circumstances outside our control.

Estimated delivery dates are estimates only and are not guaranteed.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Promotional or free shipping offers may be subject to specific conditions.

Tracking Information

When tracking is available, customers will receive shipment confirmation and tracking information by email or through the order status page.

Tracking information may take some time after shipment to become active.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order.

If you discover an address error, contact us immediately at:

support@everlastingkeepsakes.shop

We cannot guarantee that an address can be changed once fulfillment has started.

We are not responsible for delays or losses resulting from incorrect or incomplete addresses supplied by the customer.

Lost or Delayed Packages

Delivery delays can occasionally occur.

If tracking shows no movement for an extended period or you believe a shipment has been lost, please contact us so we can investigate with the carrier.

If tracking confirms delivery but you cannot locate the package, please first check:

  • Around the delivery location;
  • With household members;
  • With neighbors;
  • With building management;
  • With the delivery carrier.

International Shipping

Where international shipping is offered, customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other government fees imposed by the destination country.

These charges are not included in the product price or shipping charge unless specifically stated otherwise.

Customs Delays

International shipments may be inspected or delayed by customs authorities. Such delays are outside our control.

Risk of Loss

Risk of loss may transfer in accordance with applicable law and the shipping carrier's delivery confirmation.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

Everlasting Keepsakes
LARRY H. HIPSH, III, P.A.
115 Miracle Strip Pkwy SE
Fort Walton Beach, Florida 32548
United States

Email: support@everlastingkeepsakes.shop
Phone: +1 724-498-5770